You can find instructions for daily use of the Finago PSA program within the program itself and in the Help Center.
If you cannot find a solution using the user guides, you can leave a message to our customer service or invoicing team.
User guides and releases
Within the program
In the upper right corner of the program, you will see How this feature works -dropdown menu in most sections of the program. Under it, you will find a link to the user guide, video, or built-in assistance within the program.
In the lower left corner of the program, you will see the Support button. Ask a question to the Helper bot, which will suggest related user guides.
In the Help Center
In the top right corner of the program, behind your initials/photo, you can see the Help Center button or you can directly save this address to your bookmarks: https://psahelpcenter.heeros.com/hc/fi
The page opens in a new tab, where you will find:
- Service releases: exceptions and changes to our services (will also be sent via email).
- Version updates: improvements and fixes made to the software (will also be sent via email).
- User guides
- Frequently Asked Questions: answers to the most common questions.
- Videos: Finnish presentation videos and webinar recordings.
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News & materials: information related to our events and contracts.
Contact customer service
Leave a message or send email
You can leave us a message from the bottom left corner of the program: Support > Get in touch > Leave a message or in the top right corner of the Help Center Submit a request.
- Service request: questions related to the use of the program. We recommend attaching images to illustrate your issue. You can also send an email to: tukiPSA@heeros.com
- Development idea: development wishes related to the program, for which you do not expect an immediate response. We will inform you of improvements made to the program via release notes.
- Billing or contract issue: questions related to the invoice you received from Heeros/Finago or your contract. You can also send an email to: laskutusPSA@heeros.com
Online chat
Online chat is available on weekdays from 9 to 11 AM (EET) for admin users of Enterprise plans in the lower left corner of the program: Support > Get in touch > Live chat. Via chat you will reach our customer support in real time.