Archive or delete account

You can archive or delete an account if needed.
When the cooperation with a customer has ended, the account can be archived, so it will no longer appear in the active accounts list in different sections of the program. The account can later be reactivated, if needed. 
If an account is unnecessary, e.g. created by mistake, it can be permanently deleted. Deletion is not possible if the account already has associated projects, invoices, or other data. The program will inform you about the possible factors preventing deletion.

Permissions: Accounts
PSA plans: All

Archiving an Account

Archiving can be done from the account list as described below or from the account card under Actions. 

1. Go to Contacts > Accounts.
2. Select Archive from the three-dot menu on the account row.
3. The program will ask for confirmation and possibly additional options. Confirm by clicking Archive. 

Deleting an Account

Deletion can be done from the account list if necessary, as described below. However, deleting an account is rarely necessary as you can always archive it, which retains the data within the program. 

1. Go to Contacts > Accounts.
2. Select Delete from the three-dot menu on the account row.
3. The program will ask for confirmation. Confirm deletion by clicking Delete.

The account is permanently deleted and can no longer be returned.

Example: Account cannot be deleted

An account cannot be deleted if it has for example associated projects, activities or hourly price lists. You can check the factors preventing deletion by hovering over the Delete text in the menu.
If you still wish to delete the account completely:

1. Remove the mentioned associations from all sections or the relevant data from the account card.
2. Return to the list view and delete the account.