In this article, you will find our contact information for assistance with daily use of the software or contract/billing matters. Please note that request form is the main channel to contact PSA customer support.
Help Center can be reached by clicking your profile picture/initials from the top right corner in Heeros PSA:
User guides and releases
From the Help Center, you can find:
- Service releases: updates related to the software and support services.
- Release notes: latest updates and fixes made to the software.
- User guides
- Frequently Asked Questions: answers to common inquiries.
Webinar recordings and other videos are available only in the Finnish site.
Service request forms
You can reach us by request forms that you will find from the top right corner in Help Center > Submit a request.
Service request
Service request form is the main channel to contact Heeros PSA support when you have any questions about the program. By filling the form and attaching pictures about the situation we will be able to handle the requests efficiently. If necessary, you can also contact us by e-mail supportPSA@heeros.com
Development idea
Development ideas are handled by other process than basic service requests, so if you are waiting for a prompt reply, then we suggest to use the service request form.
Billing or contract issue
With this form you can contact our invoicing team if you have a question related to an invoice Heeros has sent. If necessary, you can also contact us by e-mail invoicingPSA@heeros.com
Chat
On business days at 9 - 11 am & 1 - 3 pm (EET)
Admin users with Enterprise (ERP) plan can chat with our customer support team.
You can find the chat from the lower left corner in PSA by clicking Support > Get in touch > Live chat.
Here you can also ask questions from our chatbot or leave a service request by clicking Support > Get in touch > Leave a message.
Phone support
We primarily recommend contacting us via chat in urgent situations or via the service request form in non-urgent situations.
If necessary, Heeros financial applications' phone support is available on business days at 9 - 11 am & 1 - 3 pm (EET). Your PSA-related question will be written down during the call and our PSA support team will get back to you by email.