- Sales inquiries
- Help Center and support
Have a product, invoicing or sales-related question? Here's how you can contact us.
Please note that request form is the main channel to contact Heeros PSA support.
If you'd like to contact us for sales inquiries, you can reach us at: firstname.lastname@example.org
Help Center and support
If you have any questions, please visit our Help Center which you can find by clicking your profile picture/initials from the top right corner in Heeros PSA:
User guides and releases
In Help Center you will find our service and version releases, user guides and answers to frequently asked questions.
Service request forms
You can reach us by request forms that you will find from the top right corner in Help Center.
Service request form is the main channel to contact Heeros PSA support when you have any questions about the program. By filling the form and attaching pictures about the situation we will be able to handle the requests efficiently. If necessary, you can also contact us by e-mail supportPSA@heeros.com
Development ideas are handled by other process than basic service requests, so if you are waiting for a prompt reply, then we suggest to use the service request form.
Billing or contract issue
With this form you can contact our invoicing team if you have a question related to an invoice Heeros has sent. If necessary, you can also contact us by e-mail invoicingPSA@heeros.com
On business days at 9 - 11 & 13 - 15 (GMT+2)
Live chat is available for Admin users with Enterprise (ERP) plan.
You can find the chat from the lower left corner in Heeros PSA by clicking Support > Get in touch > Live chat
Here you can also ask questions from our chatbot or leave a service request by clicking Support > Get in touch > Leave a message
We primarily recommend contacting us via chat in urgent situations or via the service request form in non-urgent situations.
If necessary, Heeros applications phone support is available on business days at 9 - 11 & 13 - 15 (GMT+2).