Heeros PSA customer support will have exceptions to normal service hours at the turn of the year 2024-2025
Dec 23-26 on Christmas week customer support will be closed. 🎅🎄
Dec 27-31 chat (for admin users) will be available only in the mornings between 9-11 am. In the afternoons you can reach us via email/service request form.
Jan 1 on New Year's Day customer support will be closed. 🎉✨
Jan 6 on Epiphany Day customer support will be closed.
Changes to Finnish VAT rates effective January 1, 2025
Most goods and services currently subject to a 10% VAT rate will be moved to the 14% VAT rate as of January 1, 2025. The Tax Administration advises that the applicable VAT rate should be determined based on whether the service was provided or the goods delivered to the customer before or after January 1, 2025. You can find more information on this topic from the Finnish Tax Administration’s website or by consulting your finance department or accounting firm.
This change requires actions in PSA if your invoices include products or services affected by the VAT rate change on January 1, 2025. Customers are responsible for making the necessary changes in PSA, as the VAT rate is determined by the delivery or performance date or other criteria specified by the Tax Administration.
Actions Required from customers in PSA
Detailed instructions are available in our FAQ article.
- Update the VAT rate (and sales account if necessary) in the product catalog from 10% to 14%.
(The VAT rate set for a product determines the VAT percentage applied to new rows.) - Change the VAT rate for necessary, already created project materials from 10% to 14%:
-In quotes
-In scheduled invoices
-In upcoming automatic invoices
-In draft sales invoices
(Consult your finance department or accounting firm for guidance on selecting the correct VAT rate.) - Update the default VAT rates for expense types in settings from 10% to 14%.
(The default setting determines the VAT percentage applied to new rows.) - Add 14% accounts or VAT percentages in integration settings if needed.
Our support team can assist with mass updates to the data as a billable service. The estimated costs and timeline will be determined on a case-by-case basis. Your admin user can submit a service request to our support team, clearly specifying the required details for completing the task.